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On - Call Coordinator Syracuse

On - Call Coordinator

Part Time • Syracuse
At Touching Hearts at Home of CNY is seeking an On-Call person to provide excellent caregiver and client support beyond regular office hours and on weekends for older adults and their families in a professional and appropriate manner.
 
On - Call Coordinator

Main Duties:

  • Answer all phone calls outside of regular office hours (weekdays- 4:30 pm-8:00 am; weekends or holidays – 8:00 am-8:00 am).  
  • Politely and efficiently resolve any client service issues, scheduling issues or adjustments.
  • Monitor the On-Call email and respond as needed 
  • Maintain an On-Call log of events that happened during your shift. 
  • Any other tasks requested by Touching Hearts Office Staff
Other Requirements:

  • On-call staff must have reliable phone service and internet access throughout their shift.
  • On-call staff must be available and able to answer and respond to incoming phone calls throughout their shift.
Pay:

  • Flat Pay Rate: $30 - $100 per shift  
Requirements:

  • Minimum of a High school diploma required.
  • 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
  • Passion for helping seniors remain safe and independent wherever they call home.
  • Must have reliable cell phone, tablet or computer with access to the internet during your shift.
  • A Background check required. 
Why Touching Hearts at Home?

  • We strongly value developing mutually rewarding relationships between our caregivers and our clients. We promote continuity of care and strive to create on-going, consistent schedules for our clients and caregivers.
  • Referral Bonuses 
  • We are family owned and locally operated.
Compensation: $30.00 - $100.00 per day

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





Each Touching Hearts at Home franchise is independently owned and operated. Your application will go directly to the management of the franchisee where all hiring decisions will be made. 
All inquiries specific to employment at this franchisee should be made directly to the franchise location, and not to Touching Hearts at Home Corporate office.

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Why Work for Touching Hearts?

Tapcheck
Same or Next Day pay on demand is available with Tapcheck
Medical and Ancillary Benefits
Medical Health Benefits. Ancillary Benefits include: Dental, Vision, Supplemental Life, Accident and Hospitalization Indemnity.
Flexible Schedule
Give us your availability and we schedule shifts accordingly!
24/7 Caregiver Support
We are available on-call 24/7 to answer any questions and provide support!
Bonuses & Recognition Programs and Awards
Bonuses for Caregiver of the Month, Caregiver of the Year, caregiver and client referral bonuses, and much more!
Paid Time Off and Paid Sick Time
1 on 1 Care In Client's Home
You have the opportunity to provide your clients with the attention and engagement that they deserve. You are able to develop meaningful relationships - the most rewarding part of caregiving!
401K Program
Significant employer match!
Paid Trainings
Pre-Employment Training, In-Services, Virtual Trainings and more!
Mileage Reimbursement
Reimbursement for all miles you use your own car with or for our client during your shift.
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